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Membership
Do I
need to be a member to buy products?
You can buy without becoming a member, but
if you order as a member, you’ll have the chance to learn about shopping and
new product releases and to participate in experiences and events as well as
get reward cash and gifts.
Is
it free to become a member?
Anyone can become a Soonsoojaa member for
free.
Member data is encrypted in our safe
security system and never exposed, so you can become a member without worry.
I
lost my ID or password.
You can change member information in
Personal Information on My Page if you login.
If you've lost your ID or password, try
Find ID/Password on the login page.
To cancel membership, you can submit an
application on My Page.
Is
my personal data secure?
Soonsoojaa keeps the minimum amount of
private information needed for orders and payments to keep your information
safe.
We don’t collect or use your resident ID
number and use cell phone authentication or iPin to complete membership
registration.
(Collection and use of resident
registration numbers is prohibited according to Information Communications Act
Article 23, Paragraph 2, and Soonsoojaa is compliant with this act. Law #11322, revised Feb.17, 2012)
We do our best to maintain secure policies
and systems so no damage occurs due to data leaks.
What
benefits do Soonsoojaa members get?
You’ll get 1,000 won in reward cash free
when registering as a member.
- Product inquiries
When
does the product expire?
All Soonsoojaa products contain only
natural preservatives and no chemical preservatives for the sake of your skin's
health.
We apologize to our customers for that, but
our cosmetics have a shorter shelf life than those from other companies.
The expiry date is 24 months from the date
of manufacture or 12 months after opening.
How
do I store and manage the product after using it?
Store Soonsoojaa products the same as other
cosmetics.
The best temperature is between 11-15
degrees.
You can store our products at room
temperature :)
Note that the Laser Peel System must never
be refrigerated or frozen.
It freezes very easily in the cold as it
contains almost no chemical ingredients or oil.
Where
is the date of manufacturer indicated?
It's indicated on the cap of products in
tubes, and on the bottom of pump-type products!
Can all products be used by men or women?
Anyone of any age or gender can use our
products :)
They’re safe and mild for babies and young
children :)
Were
the clinical trials conducted in Korea or Japan?
Clinical trials of earthworm ingredients
were conducted in Japan, and we have 32 patents worldwide for these
ingredients.
Clinical trials for Soonsoojaa products
with earthworm slime as the main ingredient were conducted in a specialty clinical
trial organization in Korea, and these products were proven to relieve dryness
and itching and to help strengthen the skin barrier.
- Payment
How
much reward cash do I need to have before I can start using it?
You can use reward cash of 30,000 won or
more to buy at Soonsoojaa :)
How
do I request a cash receipt?
You can request a cash receipt if you paid
in cash, and you can check 2 days after we confirm receipt of the money.
Cash receipts are available for: account
transfers, payments without a bank account, and escrow
Individuals or businesses who want proof of
payment can request a cash receipt (as proof of payment).
Cash receipts (proof of payment) have the
same status and effect as tax invoices according to Tax Act Article 116
Paragraph 2 and VAT Act Article 32 Paragraph 3.
*You can request the receipt on the payment
PG page.
*You can request a receipt within 3 months
of your order.
In these cases, please contact the customer
service center (02-569-7422) to issue the receipt.
How
do I pay for an order?
You can pay using a credit card, account
transfer, transfer without bank account, cell phone payment, or escrow.
- A pop-up window will be displayed for
credit card payments. Choose the payment method for your card company. The
payment will be complete after authorization. (Needs official authorization for
payments over 30,000 won.)
- For payments without a bank account, send
the money to the indicated account to complete the order.
(If no payment is received within 7 days of
the order, it will be automatically canceled.)
- The process for escrow is the same as for
other payments without a bank account.
(After the order is complete, you can
confirm the purchase on My Page. It is automatically confirmed if not confirmed
within 7 days of receiving the product.)
If you experience any other inconvenience
with Internet orders, please contact our customer service center at 02-569-7422
for rapid assistance.
What is escrow payment?
You can pay using a credit card, account
transfer, transfer without bank account, cell phone payment, or
escrow.
In escrow payments, the payment is made to
a third party and then the delivery is made, after which the seller is paid. This is a safe method of payment.
After your order is complete and you
receive the product, go to [My Page > Search Orders/Deliveries] and click
“Confirm purchase” for the payment to be confirmed and so you can receive other
products.
If you have not confirmed the purchase
within 7 days of receipt, it will be automatically confirmed.
If you experience any other inconvenience
with Internet orders, please contact our customer service center at 02-569-7422
for rapid assistance.
Can
I buy products over the phone?
Yes! Please contact our customer service
center to do so :)
What
is the bank account number and bank for payments without a bank account?
Industrial Bank of Korea,
449-015745-04-015, Hawlscastle, Inc.
What
do I do if the name of the purchaser and recipient are different when I make a
payment without a bank account?
If the name of the buyer and recipient are
different, please let us know via the Q&A board or the Soonsoojaa CS Center
(02-569-7422).
It
looks like my payment didn’t go through. What should I do?
Here at Soonsoojaa, we confirm payments in 10-minute
intervals so they can be confirmed more quickly after orders are made.
If the order is missing or the name of the
payer and recipient are different, the payment may not go through. Please
contact the CS Center (02-569-7422) quickly if you discover payment has not
been made.
I
canceled my card payment, but it's still included on my billing statement.
For your protection, payments made in an
online shopping mall are always routed through a third-party agency (Inicis)
for card authorization and cancellation.
Therefore, if you wish to cancel a credit
card payment, it may take about 3-7 days from the time we cancel the payment
until it is fully processed, and you can check with your credit card company to
see whether the payment has been canceled after that.
Since this cancellation authorization by
the card company takes 3-7 days after we cancel, the canceled payment may be
included on your statement, but if the card company processes the cancellation
before the day before your card payment dae, the money is not withdrawn from
your card the day of payment.
If we make the cancellation within 7 days
before your payment date, the payment may be withdrawn for that month as it may
take 5-7 days to process, and it will be refunded by the card company the
following month.
Each card issuer handles this slightly
differently, so please call your card issuer to confirm.
Can
I pay with reward cash?
You can use reward cash you have
accumulated to make purchases and can save it for the next time if you don't
use it.
However, reward cash cannot be used for
some products.
I
want to check my order and payment.
Log in, then go to [Orders] in the top
menu.
- If you are a member, you can log in and
then search deliveries to see your order details and status.
- If you are not a member, enter your name
and order number into [Orders] in the top menu to see your order details and
status.
- Members and non-members alike can send a
confirmation text message to check orders.
* If payment is not confirmed within 7 days
of your order, it is automatically canceled.
* However, payment deadlines may be
same-day or depend on details for joint purchases, events, and sales.
- Delivery
How
long does delivery take?
Orders made
after 3 PM will be delivered the next day. (Excluding weekends and holidays)
Soonsoojaa always wants to get your orders
to you as fast as lightning within 24 hours and is deeply sorry if this is not
possible.
We’ll get your order into your hands ASAP!
How
much do I have to order for free delivery?
Soonsoojaa offers free delivery for orders
over 30,000 won.
However, we plan frequent free delivery
events, so take the chance when you get it :)
Can
I change my delivery address?
Leave a message on our Q&A board or
contact our customer service center at 02-569-7422 before 2 PM and we’ll make
the changes to your delivery :)
How
do I search for my delivery?
Soonsoojaa uses Lotte Global Logistics.
You can find your delivery there.
What
delivery company do you use?
Soonsoojaa uses Lotte Global Logistics.
-
Cancellations/returns/refunds/exchanges
Returns/exchanges
are unavailable when:
We cannot provide returns or exchanges
under the following circumstances.
Please read
carefully.
- If the product packaging is damaged or
the product has been opened or used
- After 7 days from the date of delivery
- If the product has not arrived within 5
days after the request for return or exchange
- If the product has been damaged or
destroyed due to the customer’s negligence
- Cosmetic products without damage or
destruction that cannot be returned or replaced
If the product’s exterior packaging is
damaged or lost
- If there is no medical certificate
submitted when requesting a return or exchange due to side effects
- If more than 28 days have elapsed since
delivery when requesting a return or exchange due to side effects
- If the return delivery fee of 5000 won is
not enclosed
Can
I exchange or return my product?
Always :) However, please return cosmetics
for return or exchange within 7 days of delivery!
Comments can be added by Member only.